FAQ for Cool DVD Player

1. How to buy in the trial time? How to pay when the trial has ended?
2. How to activate Cool DVD Player in the trial time? How to activate the software when the trial has ended?
3. What is machine code?
4. How to get machine code?
5. What is the minimum requirement for Cool DVD Player?
6. What platform can Cool DVD Player support?
7. Can I use Cool DVD Player in Windows XP?
8. How to install Cool DVD Player?
9. Why can't I install Cool DVD Player in Windows 2000?
10. Cool DVD Player prompts me to upgrade DirectX to version 9.0 or newer versions. Do I need to upgrade DirectX?
11. What kind of audio processing functions can Cool DVD Player offers?
12. What video playing functions can Cool DVD Player provide?
13. What types of multi media formats does Cool DVD Player supports?
14. Where can I get or buy a Cool DVD Player?
15. I have already bought the software and I don’t know how to register Cool DVD Player.
16. Why I fail to create Overlay surface on the video card? How to solve the problem?
17. How to play DVD, VCD, SVCD, MP3?
18. What are the special features and functions of Cool DVD Player?
19. Why there are no subtitles when I am playing Cool DVD Player?
20. Does Windows 2000 support S/PDIF?
21. Why Can't I use S/PDIF 5.1 channels output provided by Cool DVD Player?
22. Why there is region code protection?
23. How many types of region code protection in DVD-ROM hardware itself?
24. How many times is allowed for me to change the region code?
25. My computer has already MPEG1 or MPEG2 hardware decoding and compression card. Can I still use Cool DVD Player?
26. Can all functions of Cool DVD Player be used in VCD?
27. I successfully activated Cool DVD Player on line using laptop, and then I restart laptop, why did the software prompt no successful registration?
28. When I install Cool DVD Player in Window 2000, why did the software prompt there is no Microsoft Window Media Player in the system?
29. I am trying the Cool DVD player.  Is there a way to remove the green “timer” numbers from the upper right hand corner while watching a DVD? 
30.I’ve used the registration code which was sent to me by email after I’ve purchased, but can not use it to activate Cool DVD Player, why?
31.I am trying out Cool DVD Player and picture is perfect but sound is almost non existent. It plays and fades, plays for a few seconds only, then fades for the same amount of time, I have pentium (R) 11 model 3 with MMXand only 301 MHz how can I fix it?
32.Is there a way to save the windows size and position??  Everytime I open a new file to play, I have to resize the window

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Q: How to buy in the trial time? How to pay when the trial has ended?
A:
How to buy in the trial time?
1. Double-click the Cool DVD Player icon in the desktop.

Open the Cool DVD Player.

2. Click the "Buy Now" button in the control panel.

3. Enter the payment page and please fill in all the information exactly. (Be sure your computer has been connected with internet.)

4. After successful payment, the register code will be sent to the mailbox you have filled in the payment page.

How to pay when the trial has ended?
1. When the trial has ended, please double-click the Cool DVD Player icon in the desktop.

Popup the following window.

2. Please click "OK" button and enter the activation window.

3. Click "To purchase a license, please click here".
4. Enter the payment page and please fill in all the information exactly. (Be sure your computer has been connected with internet.)

5. After successful payment, the register code will be sent to the mailbox you have filled in the payment page.

If you need any help, please send Email to DVDservice@secoolsoft.com .
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Q: How to activate Cool DVD Player in the trial time? How to activate the software when the trial has ended?
A:
How to activate in the trial time?
After successful payment, the register code will be sent to the mailbox you have filled in the payment page.
1. Double-click the Cool DVD Player icon in the desktop.

Open the Cool DVD Player.

2. Right-click the mouse in Media Windows. Click "Activate" and pop up the activation window.

3. Input register code in "Register Code", Click "Register" button.

4. If the register code is correct, then popup the following window.


How to activate the software when the trial has ended?
After successful payment, the register code will be sent to the mailbox you have filled in the payment page.
1. When free trial has ended, please double-click the Cool DVD Player icon in the desktop.
Popup the following window.

2. Please click "OK" button and enter the activation window.
3. Input register code in "Register Code", Click "Register" button.

4. If the register code is correct, then popup the following window.


If you need any help, please send Email to DVDservice@secoolsoft.com .
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Q: What is the minimum requirement for Cool DVD Player?
A: Before installing Cool DVD Player, you should confirm your system comply with the following minimum requirement:

Windows 2000, XP or above; DirectX 9.0 or above;
CPU: MMX 600 MHz or above;
Play Hardware: DVD-ROM;
Sound card: PCI/ISA sound card (strongly recommend PCI);
RAM: 32MB;
VGA Card: Support DirectDraw
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Q: What platform can Cool DVD Player support?
A: Cool DVD Player is a simple to use DVD play software using pure software method. It supports all windows systems of Microsoft Windows.
• Windows 2000 series
• Windows XP series
• Windows Vista
Cool DVD Player will support Linux, Mac, Windows CE In the future. With powerful supporting functions, Cool DVD Player enjoys popularity by more and more multi media users. What is more important, you don't need to bother about any thing as the program automatically detect your operating system and carry out the necessary steps for installation for you.
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Q: Can I use Cool DVD Player in Windows XP?
A: Cool DVD Player support Windows XP and can be run in Windows XP.
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Q: How to install Cool DVD Player?
A: It depends on the way you buy the software.
1. Register number by email
You can download and install most updated Cool DVD Player trial version from our website and register with the registered number you obtain from us by email.
2. CD setup disc
Run setup program supplied with CD and follow the steps to carry out installation.
3. Online download
After you have completed an order, you will receive an order confirmation email which will provide you a designated website to download Cool DVD Player setup files.
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Q: Why can't I install Cool DVD Player in Windows 2000?
A: If your operating system is Windows 2000, when you install Cool DVD Player, you should logon as Administrator in order to install the program.
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Q: Cool DVD Player prompts me to upgrade DirectX to version 9.0 or newer versions. Do I need to upgrade DirectX?
A: Cool DVD Player need to have DirectX 9.0 or newer version to run the program. You can download free latest version from Microsoft website. If you purchased Cool DVD Player is in CD version, the disc should have contained DirectX setup disc. Find it and install it in your computer.
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Q: What kind of audio processing functions can Cool DVD Player offers?
A:
1. Dolby Digital 2/4/6- channels decoding and (floating point) Pro-Logic decoding functions.
2. Support SPDIF to output Dolby Digital (AC-3) for most real audio quality.
3. Support MPEG-2 audio effect and LPCM decoding function.
4. Support two channels DS3D, A3D and QXPander analogue surround sound effect.
5. Support Windows 2000 multi-channels and SPDIF.
6. Support DVD sound effect of Microsoft DirectSound standard interface.
7. Support 2 channels output and mixer arithmetic.
8. Support multi-channels output of the main stream sound cards
9. Support karaoke and MP3 functions.
10. Support Echo, Amplify special audio effect and 10 bands preset Equalizer value.
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Q: What video playing functions can Cool DVD Player provide?
A:
1.Support NTSC (resolution at 720 x 480) and PAL (resolution at 720 x 576) system.
2. Support different display modes for different screen resolutions. For example, it supports display modes of 4:3 or 16:9 under the screen resolution of 4:3, or support display modes of 16:9 under the screen resolution of 16:9, support smart stretch to 16:9 mode.
3. Display correct aspect ratio of the movie.
4. Support DVD (MPEG-2) and VCD (MPEG-1) specifications.
5. Strengthened smooth playing and eliminate picture twittering.
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Q: What types of multi media formats does Cool DVD Player supports?
A: Cool DVD Player supports most of the multi media formats, including various audio and video specifications. It supports all functions provided by Microsoft. Details of specifications are as follows:
1. Audio-Video Interleaved (AVI)
2. Motion Picture Experts Group (MPEG, MPG, M2V, DAT)
3. Windows Media Video (WMV)
6. Digital Video (DV, DV1)
7. Video Object File (VOB)
8. MPEG 2 VIDEO (M2V)
9. WAV (WAV)
10. AIFF (AIF)
11. AU (AU)
12. SND (SND)
13. MIDI (MID)
14. Windows Media Audio* (WMA)
15. MPEG Audio Layer-3 (MP3, MP2, MP1, MPA, M2P, M2A)
16. CDA(.cda) file
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Q: Where can I get or buy a Cool DVD Player?
A: If you want a trial version, you can download it in the “free download area” of our website http://www.secoolsoft.com. If want to buy, please see Purchase page.
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Q: I have already bought the software and I don’t know how to register Cool DVD Player.
A:
1. You must first install Cool DVD Player evaluations copy. If you don’t have it, please download it from our website http://www.secoolsoft.com.
2. Find a serial number contained in the order confirmation email. It is suggested to print out the email and keep it properly for future reference.
3. Run Cool DVD Player, select purchase / register of the right click menu at video window.
4. Carefully input your name and serial number and then click on register.
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Q: Why I fail to create Overlay surface on the video card? How to solve the problem?
A: Such alarm will be prompted by Cool DVD Player if your VGA card cannot provide enough memory space or don't have Overlay mode to display video images.
In this case, it is suggested to reduce the resolution, refreshing rate or color pallet to leave enough memory space for video images.
Another reason is due to drivers for the VGA card is quite old or don’t support Overlay mode which lead to failure of Overlay initiation. Please contact your VGA supplier for most updated drivers or do as we recommend above.
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Q: How to play DVD, VCD, SVCD, MP3?
A: You only need to insert the disc into DVD-ROM no matter it is DVD, VCD or SVCD, Cool DVD Player will launch automatically and play the contents for you as long as your DVD-ROM supports standard read and write formats. It is just insert and play. You don’t need to bother which type of format to choose for the disc to play.
If you find that the inserted disc cannot play correctly, it may be due to the non-standard format of the disc being playing. In this case, please try to use "file" mode to play, like MP3 or some multi media files.
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Q: What are the special features and functions of Cool DVD Player?
A: Cool DVD Player is a simple and easy to use multi media play program by pure software method. It is simple, reliable and suitable for users worldwide. Cool DVD Player is the best choice for DVD playing! Dispense of the use of the expensive hardware MPEG-2 decompression card, it can play DVD with high graphic quality and let you enjoy the best music environment. It renders your multi media computer to be home theater and audio and video center!
Features of the Products:
• Support dual-core CPU
• Support DVD/VCD/SVCD/MP3 playback;
• Bookmark
• Capture Image
• Parental Control
• Hardware acceleration and motion compensation
• Pan&scan, Letter Box, Smart Stretch to 16:9
• Video Desktop;
• Special Audio Effect & Equalizer Preset Value
• Smart Media Detector
• Support up to 32 roads subtitles
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Q: Why there are no subtitles when I am playing Cool DVD Player?
A: This is because that the Overlay driver of your VGA card has not been started normally and you cannot see subtitles. You can try the following method to correct the problem:
A. Install DirectX 9.0 or higher version;
B. Update your VGA card driver;
C. Reduce the resolution, color pallet and adjust refreshing rate.
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Q: Does Windows 2000 support S/PDIF?
A: Cool DVD Player can use S/PDIF. But it depends on whether your sound card supports S/PDIF. It only works after Windows 2000 have installed Microsoft Service Pack 2 or later versions.
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Q: Why Can't I use S/PDIF 5.1 channels output provided by Cool DVD Player?
A: First confirm if your sound card support S/PDIF. IF your sound card could not support, you cannot play using S/PDIF.IF you want to set this option, press audio setting button on the Cool DVD Player setting attribute and select DVD play setting option.
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Q: Why there is region code protection?
A: The major movie producers in the world have set the standard to divide the world into 6 regions and require the DVD released within these 6 regions to be set with region code to protect their interests. Hence, theaters and families in each region will not be able to obtain cheaper discs from those cheaper regions and has to purchase from the normal channels so as to safeguard their interests. Cool DVD Player allows for the user to set a different region code for 5 times. After setting of 5 times, the player will only watch the DVD set for the region or discs locked for all regions.
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Q: How many types of region code protection in DVD-ROM hardware itself?
A: The region code protection in DVD-ROM hardware may be classed into 2 types: A. Phase I (with no region code protection): The hardware itself will not protect the region and the region code is protected by the software. In the case of Cool DVD Player, you may confirm if you have changed the region code for 5 times. If yes, Cool DVD Player will use the last set region code as the final setting and lock the region code. B. Phase II (with region code protection): Use the set region code protect on the hardware as the one for watching movies. As this is the protection by the hardware itself, you should consult DVD-RMO manufacturer for detail information. Cool DVD Player will base on the region code set in the DVD-ROM.
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Q: How many times is allowed for me to change the region code?
A: The region code protection is to comply with the major 8 movie producers in the world. You will have 5 opportunities to change the region code (depend on the DVD ROM) and the region code will be locked after the 5th setting. From then on, you could only play DVD movies set for the region or locked for all regions.
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Q: My computer has already MPEG1 or MPEG2 hardware decoding and compression card. Can I still use Cool DVD Player?
A: Cool DVD Player is a play program for decoding MPEG1 and MPEG2 using pure software method. Cool DVD Player may be compatible with hardware compression card, but cannot be run simultaneously with the hardware compression card. This means that when you are using Cool DVD Player, remember don't to use hardware compression card at the same time. Because if hardware compression card and Cool DVD Player are used simultaneously, it may cause the playback to stop or even the system will be suspended. If such things happen, it is suggested that you remove the hardware compression card or close it.
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Q: Can all functions of Cool DVD Player be used in VCD?
A: There are many types and sizes of VCD. For some disc types like music CD, they have music / chapters and can be skipped forward and backward. For other VCD, they don’t allow for such actions. However, you can fully utilize searching slider to search for the sections you want to play. Some of the allowable functions that may be used on some VCD depend on the individual cases listed below:
Skip to next chapter or last chapter, those listed below are for VCD.
Normal setup
OSD setup
Begin to use
Audio setup
Panel setup
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Q: What is machine code?
A: Machine code, the unique identification number all over the world, comes from the relative hardware information of the current computer. The machine code is the prerequisite of software activation.
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Q: How to get machine code?
A: As following step
Step 1: Launch Cool DVD Player.
If you have not this software, please click here to download.
Step 2: Right-click mouse on the playback window, then click "activate" on the pop-up menu. 

Step 3: The numbers & letters following “Machine Code”on pop-up window is computer’s unique machine code.

Step 4: Enter that Machine Code you see on your screen on the online regnow order page or send by phone/fax/post.  Please do NOT enter 9AF8FC9FE3FD687BF1C7ABC90715C40E (this is an example only)

A quick way to insert the code is to use windows cut and paste, by highlighting the code on your screen, press CTRL+C to copy to the clipboard then on the order screen code box press CTRL+V to paste.
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Q: I successfully activated Cool DVD Player on line using laptop, and then I restart laptop, why did the software prompt no successful registration?
A: Because the register code for activating Cool DVD Player corresponds to user's machine code. Besides LAN wired connection to internet, laptop can also connect to internet wirelessly, when you change the place, the wired or wireless connection will change, so user's machine code will change correspondingly. Therefore, when you restart Cool DVD Player, it will prompt no successful registration. When you meet this situation, please do either of the following
1.Contact us dvdservice@secoolsoft.com
2.Change the connection mode and keep it the same as the first activation.
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Q: When I install Cool DVD Player in Window 2000, why did the software prompt there is no Microsoft Window Media Player in the system?
A: When you select the option "support WMV format" during the installation, meanwhile, the installation program will install the Microsoft official plug-in supporting WMV format. The installation of this plug-in requires that there are Window Media Player 7.0 or above version in your system. If your operation system is Windows 2000, it default that there are no Window Media Player 7.0 or above version in your system, so you have to download it in Microsoft's website or the software will not play WMV format files. If you install Cool DVD Player in Windows XP, there will be no such problems.
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Q: I am trying the Cool DVD player.  Is there a way to remove the green “timer” numbers from the upper right hand corner while watching a DVD? 
A: Please right click the mouse to see the popup menu and select "Settings" to enter the window, click "General", and do not select "display playing status info" under the title "Skin Style". After the above steps, the green number will disappear.

Q:I’ve used the registration code which was sent to me by email after I’ve purchased, but can not use it to activate Cool DVD Player, why?

A:

1.First, you need to copy and paste the registration code, it is long and it is easy to be typed wrong

2.You must pasted the "Space" or "Enter" into the registration code box when copying and pasting the registration code, therefore causing registration code error.

Please register Cool DVD Player according to the following steps:
(1) Enter the registration interface
 

(2) Make sure the machine code is the one of your PC that you used to purchase ( if not that one, please tell me your new machine code)

(3) Copy and paste the registration code

(4) After paste the registration code, move the cursor to the left side of the registration code's first letter, click the key of "Back space" to delete all the "Space" and "Enter".
Then move the cursor to the right side of the registration code's last letter and click the key of "DELETE”, you’d better click it for several times.
Click “Register" after you make sure all the "Space" and "Enter” on the right of the last letter have been deleted.
(Attention: "Space" and "Enter" are invisible, you must delete them completely or the product can't be activated)
(5) You can finish the registration successfully!

• if you still can not find the solution from the above, please email us dvdservice@secoolsoft.com

Q: I am trying out Cool DVD Player and picture is perfect but sound is almost non existent. It plays and fades, plays for a few seconds only, then fades for the same amount of time, I have pentium (R) 11 model 3 with MMXand only 301 MHz how can I fix it?

A: The lowest requirement of CPU to play DVD is MMX 600MHz, while for VCD is MMX 166MHz. So now Cool DVD player in your computer can play MP3/CD/VCD format files but can not play DVD or AVI format files, and we suggest that you change another CPU which has MMX 600MHz or higher.

Q: Is there a way to save the windows size and position??  Everytime I open a new file to play, I have to resize the window
A： we are sorry that the software can not do this, because once you close the software, it will come to default setting when you restart the software. But our software development department has paid attention to this problem and it will be solved t in the future version.